WOKA- The Bot Analytics

Solution – Discover the Untold - WOKA

End-Points

User Environment to be :

  • Laptops
  • Desktops
  • Workstations
  • Exchange ActiveSync (iOS, Android, Windows, etc.)

Agent

Real-time Monitoring:

  • Light-weight Passive Driver – 500 KB
  • < 0.1% CPU Usage
  • 150 bps Network Traffic per Endpoint
  • Captures all relevant End User
Engine

Real-time Analytics:

  • Self-learning
  • Uncover unknown
  • Artificial Intelligence
  • Abnormal Behavior
  • Meaningful Patterns
  • IT Analytics

Reporting

Real-time visualization:

  • Topography
  • Event Highlights
  • Root-cause Analytics
  • Comparative Analytics
  • Trending Issues
  • VDI Heat map

WOKA- The Bot Analytics – From Transition to Transformations

Transition

  • User Profiling
  • Discover unknown
  • Baseline EUC environment
  • Correlate Ticket data with user issues
  • Find out infra and services gaps for potential investment

Service desk

  • Proactively find incidents/problems and their impact
  • Reduce MTTR of reactive tickets
  • Escalate to the right teams
  • Automate remediation
  • Contextual User Feedback

EUC

  • Bridge gap between IT Management and Operations
  • Identify & Fix root cause and not symptoms
  • Ensure compliance
  • Prevent tickets with pre-emptive resolutions

Field Support

  • Prevent Field Support tickets with Proactive Management
  • Shift Left Field tickets to Service Desk
  • Reduction of Field Ticket time
  • Resolve multiple tickets in a single field visit

Transformation

  • Planning, Rollout and post implementation
  • Real time measurement of success/failure of Project
  • Adoption and ROI of transformations
  • Impact of change on Users