Solution – Discover the Untold - WOKA
End-Points
User Environment to be :
- Laptops
- Desktops
- Workstations
- Exchange ActiveSync (iOS, Android, Windows, etc.)
Agent
Real-time Monitoring:
- Light-weight Passive Driver – 500 KB
- < 0.1% CPU Usage
- 150 bps Network Traffic per Endpoint
- Captures all relevant End User
Engine
Real-time Analytics:
-
Self-learning
- Uncover unknown
- Artificial Intelligence
- Abnormal Behavior
- Meaningful Patterns
- IT Analytics
Reporting
Real-time visualization:
- Topography
- Event Highlights
- Root-cause Analytics
- Comparative Analytics
-
Trending Issues
- VDI Heat map
WOKA- The Bot Analytics – From Transition to Transformations
Transition
- User Profiling
- Discover unknown
- Baseline EUC environment
- Correlate Ticket data with user issues
- Find out infra and services gaps for potential investment
Service desk
- Proactively find incidents/problems and their impact
- Reduce MTTR of reactive tickets
- Escalate to the right teams
- Automate remediation
- Contextual User Feedback
EUC
- Bridge gap between IT Management and Operations
- Identify & Fix root cause and not symptoms
- Ensure compliance
- Prevent tickets with pre-emptive resolutions
Field Support
- Prevent Field Support tickets with Proactive Management
- Shift Left Field tickets to Service Desk
- Reduction of Field Ticket time
- Resolve multiple tickets in a single field visit
Transformation
- Planning, Rollout and post implementation
- Real time measurement of success/failure of Project
- Adoption and ROI of transformations
- Impact of change on Users
